Withdrawal from the Contract and Returns

The right to withdraw from the contract is available to consumers in accordance with applicable law, generally within 14 days from the day of receiving the goods.

This right does not apply to businesses purchasing goods in connection with their commercial activity, unless applicable law provides otherwise.

Withdrawal from the contract can be conveniently submitted through the customer account after logging in. The system will guide the customer through the entire process and generate confirmation of the withdrawal request.

If a customer placed an order without logging into an account, they may contact us electronically in order to submit a withdrawal request.

The goods must be sent back no later than 14 days from the date of submitting the withdrawal request.

Returned goods must be sent to the seller's registered address in the Czech Republic.

The customer is responsible for the direct costs of returning the goods.

After receiving and inspecting the returned goods, we will refund the relevant amount using the same payment method used for the purchase, unless another solution has been mutually agreed.

If the customer selected a more expensive delivery method than the cheapest standard delivery method offered by the store, the additional delivery costs will not be refunded.

If an order contains multiple products, withdrawal from the contract may apply only to selected items, unless those items are subject to a statutory exclusion of the right of withdrawal.

The right of withdrawal does not apply in cases provided for by applicable law, in particular to:

- Crafted CD™ products manufactured individually according to the customer's order after the order has been accepted for production,

- sealed audio or audiovisual media if the protective packaging has been opened or damaged after delivery.

For every product covered by such an exception, the relevant information is displayed before the order is completed.

The customer is responsible for any reduction in the value of the goods resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For books, this means the possibility of examining the product to an extent comparable to a physical store, but not fully reading or using the book.

To protect both parties, all returned shipments are opened and inspected using photographic documentation or video recording.

The purpose is to confirm the condition of the shipment upon receipt and to efficiently resolve any discrepancies.